Refund policy

We are happy to exchange products but don’t offer refunds outside of 14 days of purchase. A refund will only be given once the purchase is returned and inspected if it is in the same conditions it was received. Delivery charges will apply at the customer’s expense. The Wool Pot business is not liable for returns being lost.

If exchanging a product, please follow the steps below.

Step 1: Email us

Step 2: Let us know your invoice number and name and what you are exchanging the product for. We can’t be liable for returns being lost.  Returns are at your own cost. Check out your local courier or post shop, they will have all the information and be happy to help.

Step 3: Then send it back to us with a note and a tracking number.